Solutions
Video & Messaging System
Boost passenger safety with our code-compliant MosaicONE Video & Messaging System (VMS).
MosaicONE VMS
With MosaicONE VMS, monitoring stations can quickly distinguish real emergencies from accidental calls and communicate with passengers, even if they are unable to verbally respond.
Keep Riders Safe with MosaicONE VMS
With visual situation assessment via secure video connection and more options for communicating with elevator passengers, monitoring stations can provide enhanced passenger safety.
A passenger places an emergency call by pressing the phone/help pushbutton
Through the existing emergency phone system, a call is placed to the on-site attendant or monitoring station
At the same time, a MosaicONE VMS tunnel is opened
The attendant/monitoring station answers the phone and begins a verbal conversation with the passenger
If the passenger does NOT respond, the attendant/monitoring station can visually confirm if there is a passenger in the car and that it was not an accidental button press
If a passenger is present and has not responded verbally, the attendant/monitoring station can try to communicate with them by posting messages on the Matisse position indicator
The passenger can either respond verbally or by pressing door open/close pushbuttons to answer “yes” or “no”
If there is still no response or the passenger is unable to respond (e.g. unconscious), with the visual confirmation of a passenger present, the attendant/monitoring station can dispatch appropriate emergency personnel
How the System Works
Automated notifications and code-compliant secure connections help monitoring stations and on-site personnel respond quickly to emergency situations.
External Monitoring
The system monitors the phone/help button through a second contact.
When a passenger presses the button, the system sees the "press" and notifies the MosaicONE Cloud.
MosaicONE flags the request and waits for an attendant/monitoring station to connect to the system.
When the monitoring station accepts the request, an encrypted tunnel between the monitoring station and the elevator is created via a predefined link, link sent by email, a web portal using phone-specified audio code, or in MosaicONE call center software.
Through this tunnel, video and messages are transmitted between the elevator and monitoring station.
>60ft Solution / Internal Monitoring
On-site personnel can access the system through a local interface for buildings taller than 60ft without external internet connection.
On-site personnel can view all elevators and interact via touchscreen when located at FCC or lobby location for emergency responders. Firefighters can use the system with gloved hands.
On-site security location can interact via a dedicated computer.
Live video of all elevators available to view at a quick glance to assess the entire situation quickly and efficiently.
Find Your Ideal MosaicONE VMS Solution
Get the most out of MosaicONE VMS with benefits and features tailored to your needs.
Features
- Uses position indicator as the in-car screen, so no additional screen not required
- Multiple screen sizes available: 5”, 7”, 10”, 15”, 21”
- Fully secure with end-to-end encryption & no open ports
- Complete system with no additional components needed; includes 4 hour battery backup
- Elevator phone agnostic: works with any elevator phone or intercom system
- Comprehensive “line monitoring” ensures all devices are communicating and external connections are open
- Flexible attendant/monitoring station interaction, with message and video archiving for monitoring center
- A17.1/ B44-19, IBC 2018, and CBC 2019 code compliant
Premium Features
- MosaicONE digital signage on same screen
- Emergency broadcast: post emergency messages on any screens within seconds to notify passengers of an emergency situation
- Backup of security footage from in-car cameras
- Online and email notifications regarding line monitoring, device health, and other statuses
- Display engaging elevator media content
