Canada's Top Growing Companies

MAD is excited to be on The Globe and Mail’s Canada’s Top Growing Companies list for the second year in a row! An exclusive recognition we’d like to thank our team for all their hard work and dedication.

Just about any business consultant you hire will give you the same advice to boost the bottom line: refine your company’s hiring and training. But when it comes down to it, many leaders have a hard time with a key part of the equation: getting out of employees’ way. Not Steve Reich-Rohrwig, CEO of MAD Elevator. He joined the elevator parts manufacturer in 2008, when it had 20 employees, and he has since grown the staff to more than 260. Throughout that journey, he resisted the siren song of bureaucracy—and it’s become a cornerstone of the company’s success.

With less red tape, MAD employees can focus on customer service rather than jumping through administrative hoops. “When customers win, we win,” Reich-Rohrwig says. To that end, he empowers workers to engage with customers and resolve issues without going up the chain. After all, giving the staff you worked so hard to recruit trust and autonomy doesn’t just boost morale and innovation—it makes for quicker, more effective service. Frontload your effort and hire smart, then step back.

Read the full article here.